Terms & Conditions

1. Promoter

The promoter of all competitions and prize draws on this website is Little Winz Club, Pickwicks Folly, Thorpe Lane, Trimley St Martin, IP11 0RZ.

References to “Little Winz Club”, “we”, “us” and “our” mean Little Winz Club. References to “you”, “entrant” and “player” mean any person entering or attempting to enter a competition or prize draw.

If any competition has additional prize-specific terms, restrictions, closing dates, draw dates, delivery information or entry limits, those details will be shown on the relevant competition page and will form part of these Terms.

If there is a conflict between these Terms and the details on a competition page, the competition page will apply only to the extent that it provides specific details for that competition. Nothing on a competition page will reduce your rights under these Terms or remove the free postal entry route.

2. Eligibility

Competitions are open to entrants aged 18 years or over only.

Unless stated otherwise on the relevant competition page, competitions are open to residents of the United Kingdom only.

By entering, you confirm that you are at least 18 years old, are resident in the United Kingdom, and are legally able to enter.

Employees, contractors, agents, suppliers, professional advisers or anyone professionally connected with Little Winz Club or the administration of a competition may not enter.

We may ask entrants and winners to provide proof of identity, age, address and eligibility. This may include photo identification, proof of address or other reasonable verification. If a winner cannot provide suitable proof when reasonably requested, we may disqualify that winner and select an alternative winner.

We reserve the right to refuse, remove or disqualify any entry where we reasonably believe the entrant has breached these Terms, provided false information, attempted to manipulate the entry process, used automated entry methods, acted fraudulently or unfairly, or is not eligible to enter.

3. Nature of the competitions

Little Winz Club operates lifestyle-focused prize draws and competitions with a paid online entry route and a free postal entry route.

No purchase is necessary to enter any eligible competition. Every eligible competition includes a free postal entry route.

The winner of each competition is selected by chance from all valid entries. A competition may include a simple entry question. Where a question is used, you must answer it correctly for your entry to be valid.

The entry question is used as a condition of entry. Little Winz Club does not rely solely on the entry question as the legal basis for operating the competition. Each eligible competition also includes a genuine free postal entry route.

Each competition page will set out the key details for that competition, including the prize, ticket or entry price for paid online entries, maximum number of entries or tickets, maximum number of entries per person where applicable, opening date, closing date, draw date, entry question, prize-specific conditions, delivery information and how to enter for free by post.

By entering, you confirm that you understand there is no guarantee of winning.

5. Paid online entries

To enter online, choose the competition you want to enter, select the number of entries or tickets you wish to purchase, answer the entry question where required, and complete checkout.

The ticket price and maximum number of available entries or tickets will be shown on the relevant competition page.

Once your payment has been accepted, your order has been confirmed, and your entry is valid, your ticket number or numbers will be allocated and entered into the relevant draw.

You are responsible for ensuring that your personal details, email address, telephone number, billing details and delivery information are accurate at the time of entry.

Paid online entries are not given any advantage over free postal entries.

6. Entry questions and valid entries

Some competitions may include an entry question. Where a question is required, your answer must be correct for your entry to be valid.

If you answer the entry question incorrectly, your entry may not be included in the draw and you will not be eligible to win that competition.

The website may prevent an entry from being submitted where the answer is incorrect. If an incorrect answer is accepted due to error, the entry may later be treated as invalid.

We reserve the right to reject entries that are incomplete, inaccurate, fraudulent, automated, duplicated, submitted after the closing deadline, exceed the entry limit, or are otherwise not made in accordance with these Terms.

We are not responsible for entries that are lost, delayed, misdirected, corrupted, undelivered or not received due to technical issues, postal delays, network failures, payment issues, incorrect details or any other reason outside our reasonable control.

7. Ticket numbers

Ticket numbers are allocated after a valid paid online entry has been completed or after a valid free postal entry has been processed.

Paid online entrants will usually receive their ticket numbers by email and/or through their account area.

Valid free postal entries will be allocated ticket numbers and entered into the same draw as paid online entries. We may not send ticket confirmations for postal entries unless you win or unless we choose to do so.

Ticket numbers are non-transferable and have no cash value.

Each valid ticket number represents one entry into the relevant draw.

8. Opening dates, closing dates and draw dates

Each competition page will state the opening date, closing date and draw date for that competition.

Unless exceptional circumstances apply, each draw will take place on the advertised draw date.

If a competition does not sell out before the advertised closing date, the draw will still go ahead on the advertised draw date. We will not cancel a draw, reduce the prize value, offer a lower-value alternative prize, or change the draw date because of low ticket sales.

If paid online entries sell out before the advertised closing date, paid online entries may close early. However, the draw will still take place on the advertised draw date, and valid free postal entries received before the stated closing deadline will still be included.

We will ensure that the free postal entry route remains available for a reasonable period so that entrants have a genuine opportunity to use it.

We may only amend, suspend, delay or cancel a competition where necessary due to exceptional circumstances outside our reasonable control, including but not limited to technical failure, legal or regulatory issues, suspected fraud, security issues, supplier failure, website failure, payment failure, postal disruption, or another issue affecting the fair running of the competition.

If a competition is amended, suspended, delayed or cancelled for exceptional reasons, we will act fairly and transparently and will update the website as soon as reasonably possible.

9. Winner selection

All valid paid online entries and valid free postal entries received before the stated closing deadline will be entered into the same draw.

Paid online entries and free postal entries have an equal chance of winning.

The winner will be selected at random using a computer-generated random selection process that produces verifiably random and auditable results.

The draw result will be recorded, and we will retain reasonable evidence of the draw process, including the competition name, draw date, total valid entries, winning ticket number and winner details.

Where a verifiably random computer process is not used, the draw will be carried out by, or under the supervision of, a demonstrably independent person.

The winner will be contacted using the contact details provided at entry.

If the winner cannot be contacted, is ineligible, fails to provide required verification, does not claim the prize within the required time, or is found to have breached these Terms, we reserve the right to select an alternative winner using the same random selection process.

10. Winner contact and prize claim

If you win, we will contact you using the details provided on your account or entry.

We aim to contact winners as soon as possible after the draw. In all cases, we will contact the winner within a maximum of 7 days of the draw taking place.

Winners may be contacted by email, telephone, text message or another reasonable method using the details provided at the time of entry.

Winners must respond within 14 days of our first winner notification unless a different claim period is stated on the relevant competition page.

Winners must provide any information reasonably required to verify eligibility and arrange prize fulfilment.

If a winner cannot be contacted, does not respond within the required period, is found to be ineligible, fails to provide the information required to fulfil the prize, or has breached these Terms, we may select an alternative winner from the valid entries.

Please make sure your contact details are accurate and kept up to date. We are not responsible if you miss a winner notification because the details you provided were incorrect, incomplete, blocked, filtered, inaccessible or out of date.

11. Prizes

The prize for each competition will be described on the relevant competition page.

Prize images, descriptions, lifestyle imagery, brand references, colours, packaging, specifications, accessories and examples are for guidance only unless expressly stated otherwise.

Brand names, product names, logos and trademarks belong to their respective owners. Unless stated otherwise, competitions are not sponsored, endorsed, administered by or associated with the brand owner, manufacturer or supplier of the prize.

Unless stated otherwise on the competition page, no cash alternative is offered and prizes are non-transferable.

If a prize becomes unavailable for reasons outside our reasonable control, we may substitute it with an alternative prize of equal or greater value, or a reasonable cash alternative where appropriate.

We will not substitute a prize with a lower-value prize because of low ticket sales.

If the prize is a voucher, gift card, experience, subscription, service or digital product, it may be subject to the supplier’s own terms, expiry dates, availability, redemption rules and restrictions.

Unless expressly stated otherwise, any additional costs associated with accepting or using a prize are the winner’s responsibility. This may include travel, insurance, accessories, subscriptions, installation, spending money, upgrades, optional extras or any other costs not expressly included in the prize description.

We are not responsible for any third-party supplier terms, delays, cancellations, restrictions or changes once the prize has been issued, except where required by law.

12. Prize delivery and fulfilment

For physical prizes, we will contact the winner to confirm the correct delivery details and arrange delivery.

For digital prizes, vouchers or gift cards, we will arrange the purchase and send the prize to the winner by email or another suitable digital method.

Some prizes may require additional information from the winner before they can be fulfilled, such as a preferred size, colour, delivery address, retailer, email address for a gift card, or other reasonable details.

We will aim to deliver or make prizes available within 30 days of winner verification, unless a different timescale is clearly stated on the competition page or a delay occurs for reasons outside our reasonable control.

Delivery times may vary depending on the prize, supplier availability, stock levels, courier services and the winner’s location.

We are not responsible for delivery delays caused by inaccurate details provided by the winner, missed delivery attempts, courier delays, supplier delays, postal disruption or circumstances outside our reasonable control.

13. Refunds and cancellations

Once a paid entry has been submitted, ticket numbers have been allocated and the entry has been entered into the draw, refunds will not usually be available unless required by law or unless we cancel the competition.

If we cancel a competition before the draw has taken place for exceptional reasons outside our reasonable control, we will provide a fair resolution for paid entrants. This may include a refund to the original payment method or another legally permitted remedy.

Free postal entrants will not be charged by us to enter, and we will not be responsible for reimbursing normal postage costs.

We reserve the right to cancel, suspend, amend or withdraw a competition only where it becomes necessary to do so due to circumstances outside our reasonable control, technical issues, legal or regulatory concerns, fraud, error, supplier issues, security issues, or any other issue that affects the fair running of the competition.

We will not cancel a competition simply because paid ticket sales are lower than expected.

14. Payments and spending limits

Paid entries must be paid for using the payment methods made available at checkout.

We may refuse or refund a payment where we reasonably believe it is fraudulent, unauthorised, in breach of these Terms, or connected with prohibited behaviour.

Little Winz Club may set maximum entry limits, maximum order values, maximum monthly spend limits, or other responsible play limits.

We may restrict or reject entries that exceed any limit shown on the website or otherwise notified to entrants.

Where credit card payments are accepted, we will not knowingly accept credit card payments in excess of £250 per calendar month per player. We may apply stricter limits or restrict credit card payments entirely.

You can contact us at any time to request a monthly spending limit, a temporary account suspension, permanent account closure, or removal from marketing communications.

If you request a temporary account suspension, we will action it within a reasonable time. During the suspension period, you will not be permitted to enter competitions and we will not knowingly send you marketing communications.

15. Website errors and technical issues

We take reasonable care to ensure that competition details, prices, ticket numbers, draw dates and prize information are accurate. However, errors may occasionally occur.

If we discover an obvious error, technical issue, pricing error, ticket allocation issue, payment issue, incorrect prize information, duplicate ticket allocation or other administrative error, we reserve the right to correct the issue and take reasonable steps to ensure the competition is administered fairly.

We are not responsible for any failure of the website, payment system, email system, internet connection, device, browser, postal service, courier service or third-party platform that prevents or delays an entry, confirmation, notification or prize fulfilment.

If a technical or administrative issue affects the fairness or integrity of a competition, we may suspend the competition while we investigate and take reasonable action to protect entrants and ensure the draw is administered fairly.

16. Fair use and prohibited behaviour

You must not attempt to manipulate, interfere with, abuse or undermine the entry process, website, payment system, ticket allocation process, draw process or any competition.

Automated entries, bulk entries, entries made using bots, scripts, multiple accounts, false identities, stolen payment details, chargeback abuse, or any other unfair method are prohibited.

You must not attempt to exceed entry limits, bypass spending limits, impersonate another person, interfere with the website, or submit false or misleading information.

We reserve the right to suspend accounts, reject entries, withhold prizes, request further information, cancel orders, refund payments, or disqualify entrants where we reasonably suspect fraud, abuse, misuse, breach of these Terms, or any activity that may compromise the fair operation of a competition.

17. Publicity and winner announcements

We may publish or make available information showing that a valid award took place.

This may include the winner’s surname, county, winning ticket number, prize won and draw date. We may also publish the winner’s first name, surname initial, general location, winner image, testimonial or prize handover content where the winner agrees.

We will not require winners to take part in unreasonable publicity.

If you object to your winner information being published or would like us to reduce the amount of information published, please contact us as soon as possible.

We may still be required to provide winner information to the Advertising Standards Authority, regulators, law enforcement, legal advisers or another competent authority where legally required or where reasonably necessary to demonstrate that a valid award took place.

18. Personal data

We will process your personal data for the purposes of administering competitions, processing entries, allocating tickets, contacting winners, verifying eligibility, fulfilling prizes, dealing with customer support, preventing fraud, managing responsible play controls and meeting our legal obligations.

We may also use your contact details to send marketing communications where you have consented to receive them or where we are otherwise permitted to do so by law.

We may share relevant personal data with payment providers, delivery partners, prize suppliers, professional advisers, technical providers, regulators, advertising bodies or authorities where necessary for competition administration, prize fulfilment, fraud prevention, legal compliance or dispute handling.

Please read our Privacy Policy for more information about how we collect, use, store and protect your personal data.

19. Responsible play

Little Winz Club is intended to be fun, affordable and enjoyable. Please only enter competitions if you can comfortably afford to do so.

Prize draws and competitions should not be treated as a way to make money, a solution to financial difficulty, an alternative to employment, or a guaranteed way to win prizes.

Most entrants will not win. There is no guarantee of winning.

We encourage entrants to set sensible limits and to avoid spending more than they can afford.

You can contact us at any time to request:

• A monthly spending limit
• A temporary account suspension
• Permanent account closure
• Removal from marketing communications
• Support with responsible play controls

If you feel you are spending more than you can afford, or if entering competitions is no longer enjoyable, we encourage you to take a break and seek support if needed.

We may refuse entries, suspend accounts or take other appropriate action where we identify behaviour that may indicate harm, excessive spending, vulnerability, fraud, misuse or breach of these Terms.

Our competitions are for adults aged 18 or over only. Our marketing must not be targeted at anyone under 18.

20. Complaints and enquiries

If you have a question or complaint about a competition, your entry, ticket numbers, winner selection, free postal entry route, responsible play controls or prize fulfilment, please contact us through our website contact page or by using the contact details provided on the website.

Please include your full name, email address, competition name and order number where applicable so we can investigate your enquiry properly.

We will aim to acknowledge complaints within a reasonable time and investigate them fairly.

Where possible, we will aim to provide a final response within 28 days. If we need more time, we will let you know.

If a complaint cannot be resolved directly, we may consider referral to an appropriate independent dispute resolution process where required or appropriate.

21. Limitation of liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these Terms affects your statutory rights.

Subject to the above, Little Winz Club will not be responsible for any loss, damage, injury, disappointment, delay, cost or expense arising from entering a competition, failing to win, accepting a prize, using a prize, or any issue caused by a third-party supplier, courier, platform or service, except where caused by our breach of these Terms or our negligence.

We are not responsible for events outside our reasonable control that affect the running of a competition, entry processing, draw timing, winner contact, prize availability or delivery.

22. Changes to these Terms

We may update these Terms & Conditions from time to time. The latest version will be published on this page.

The version of the Terms in force at the time you enter a competition will apply to that entry, unless a change is required by law, regulation, a competent authority, or is necessary to correct an error or ensure the fair running of a competition.

We will not use changes to these Terms to unfairly disadvantage entrants who have already entered a competition.

23. Severance

If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be treated as removed to the minimum extent necessary. The remaining parts of these Terms will continue to apply.

24. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer law gives you the right to bring proceedings elsewhere.